Overview

This training develops emotional intelligence skills essential for effective communication, collaboration, and performance at work.
It focuses on emotional awareness, self-regulation, empathy, and constructive interpersonal behavior.

Objectives

This course is important because it enables professionals to manage emotions and relationships effectively in workplace situations.

  • Strengthen self-awareness, emotional regulation, and resilience

  • Improve communication, empathy, and conflict management

  • Apply emotional intelligence to teamwork and leadership interactions

Outline

  • Foundations of emotional intelligence

  • Emotional awareness and workplace triggers

  • Emotional regulation and stress management

  • Empathy and active listening

  • Managing conflict using emotional intelligence

  • Emotional intelligence in teamwork and collaboration

  • Personal emotional intelligence development planning

Outcomes

By the end of this course, learners will be able to…

  • Recognize and manage emotional responses in professional settings

  • Communicate with empathy and emotional awareness

  • Apply emotional intelligence to improve relationships and teamwork