Overview

This diploma equips professionals with practical knowledge and tools to implement Total Quality Management and drive continuous improvement across organizational processes.
It focuses on quality principles, data-driven problem solving, and building a sustainable culture of operational excellence.

Objectives

This course is essential for professionals aiming to improve organizational performance through structured quality systems and continuous improvement.

  • Understand TQM principles, quality culture, and leadership roles

  • Apply quality tools and improvement frameworks

  • Support operational excellence and customer-focused performance

Outline

  • Fundamentals of Total Quality Management

  • Core TQM principles and quality culture

  • Quality tools and process analysis

  • Root cause analysis and problem-solving techniques

  • PDCA cycle and continuous improvement

  • Quality management systems and standards

  • Leadership roles in quality and excellence

  • Applied quality improvement project

Outcomes

By the end of this course, learners will be able to…

  • Analyze processes and identify quality improvement opportunities

  • Apply quality tools to solve operational problems

  • Support continuous improvement initiatives within their organizations