Overview

This course introduces Total Quality Management as a practical approach to improving processes, performance, and customer satisfaction.
It focuses on continuous improvement, quality tools, and leadership practices that embed excellence across operations.

Objectives

This course is important to help professionals:

  • Apply quality principles to improve processes, consistency, and customer outcomes

  • Use structured tools to identify root causes and drive continuous improvement

Outline

  • Foundations and principles of Total Quality Management

  • Customer focus and process-based thinking

  • Quality tools: Flowcharts, Pareto, Fishbone, Control Charts

  • Continuous improvement models (PDCA)

  • Root cause analysis and problem-solving

  • Quality culture, leadership, and employee involvement

  • Integrating quality into operations and strategy

Outcomes

By the end of this course, learners will be able to…

  • Apply TQM principles to analyze and improve organizational processes

  • Use quality tools to identify issues and recommend improvements

  • Support continuous improvement and quality-driven performance